Workplace Violence Development, Training & Support Program
The Lions Gate Investigations Group (LGIG) develops industry specific, cutting edge workplace violence (WPV) programs for companies that want to provide the most complete and effective programs for their employees. The LGIG WPV program would place modern workplaces far ahead in the arena of Workplace Violence preparedness and response.
LGIG offers a range of workplace violence services which provides our clients with a complete WPV program that includes:
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An analysis of the existing program, corporate infrastructure, industry risk factors and requirements so a program can be developed that meets the exclusive needs of the client.
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WPV program development that includes corporate policy; response plans; reporting protocols; investigation processes for violent incidents, harassment and threats; as well as proactive and reactive assistance.
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Corporate training package which would include modules for front line personnel, supervisors and management.
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Operational support provided by the LGIG Behavioural Analysis Team. This team of behaviour and linguistics experts provides ongoing operational support to the clients WPV Response Team. Their objective is to consult on a case and to assist with threat of violence assessments and with the development and implementation of risk mitigation strategies.
Operational support topics:
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Legislated obligations
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Consultation and development of policies with respect to workplace violence, threatening behaviour and correspondence and harassment
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Consultation and development of an implementation program regarding a workplace violence Policy
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Operational support for investigation and or surveillance of identified subjects who pose an identified risk to the client or employees
Proactive Steps (Recommended):
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Develop measures and procedures to control risks. Establishing a relationship between workplace conduct and an appropriate measured response. (This is generally a five level plan ranging from Call 911 to a hoax event.)
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Reporting and notification mechanisms (workers and managers)
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Development of a management policy to investigate and respond to workplace violence incidents, complaints and threats
Reactive Assistance of LGIG to the Client:
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Be a specialized resource to in house corporate Threat Management Teams, and /or
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Conduct independent specialized threat assessments
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Consultation regarding ongoing evaluation and development of intervention strategies
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Monitoring effectiveness of interventions and providing input to the threat management decision making process
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Workplace incident follow up
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Post incident reviews (This is important and often overlooked by companies and truly demonstrates their commitment to excellence)
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Assist to develop response to domestic violence that is likely to introduce risk of physical injury in the workplace
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Development of awareness programs of domestic abuse victims (Recognition of abuse indicators and risk factors)
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Development of strategies to support affected workers (Response to abused workers and referral to EAP and community resources)
Client Training Package:
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Training is independently tailored to a client's specific needs, risk, nature of business, and exposure to risk.
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Training is dependent on legislated needs in the location of business, and the existing policies, level of need, compliance requirements, and time availability.
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In general, most levels of employees require an overview of legislated requirements, corporate policies, position requirements, risk factor recognition, notification strategies, and response strategies.
Depending on a worker's exposure to the public, they would benefit from:
1. Workers' Module - Suggested Duration - One day
- An overview of Workplace Violence policies and programs
- What is workplace violence - definitions and sources
- Recognizing difficult, dangerous, or disturbed people
- Recognizing workplace violence risk indicators
- Notification responsibilities
- Domestic Violence recognition and response
- Diffusing hostility
- Possibly including practical skills application exercises
2. Supervisors' Module - Suggested Duration - One day
- An overview of Workplace Violence - definitions and sources
- Implementation of policies and programs
- Measures for reporting complaints, threats and incidents
- Determining seriousness of reported incidents and threats
- Workplace violence intervention and response strategies
- Recognizing and responding to domestic violence in the workplace
- Critical Information process for corporate Threat Management Teams
3. Threat Management Team - Suggested Duration - Four Days (Maximum 10 people)
- An overview of Workplace Violence - definitions and sources
- An overview of Workplace Violence policies and programs
- General principles of Threat and Risk Assessment Screening
- Required assessment information and sources
- The necessity of documentation and note taking
- Basic interviewing tips
- Workplace Violence Risk Indicators
- The Violent Pathway
- Domestic Violence and Relationship Violence
- Information coordination and evaluation
- Measures of risk and notification
- Principles of risk intervention
- Utilizing internal and external resources
- Skill application scenarios
Most companies won't achieve a high level of expertise in threat or risk assessment. LGIG recommends that a core group of employees with the necessary skill set and competencies be selected and trained to act as an in-house Threat Management Team to screen and triage incidents of concern that are reported, gather required information, make recommendations to management, and request the assistance of external specialized resources when required.
LGIG will assist with the selection of employees with the necessary requirements.
Operational Assessment of Risk:
LGIG Inc. can provide guidance in complex investigations that require an analysis of unusual, worrisome or menacing behaviour, and can help to develop an appropriate investigation process, and interpret and assess risk indicators and understand personal circumstances, and dynamics of the situation and assist to develop responses and safety plans to meet your obligations and safety needs.
LGIG Expertise:
Threats come from a variety of sources. LGIG Inc. has experience in:
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Threats to public figures
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Co-worker threats
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Risk of violence from workers, clients, customers, contractors, and others
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Risk of domestic violence from inside and outside the workplace
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Threats resulting from mental illness and disorders
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Anonymous threatening documents and cyber communications
Methodology:
LGIG threat analysts use current research based risk assessment instruments and best practices to accurately evaluate the potential for violence and to develop intervention strategies and response urgency in a variety of situations.
Duty to Warn:
The right to personal privacy is sometimes difficult to balance with the need for personal or public safety. LGIG will help you determine which situations present a likelihood of danger and require specific individuals to be warned of a specific danger or threat. We'll assist you to deal with delicate matters of confidentiality in cases where reasonable professional judgment requires it.
Indirect Personality Assessments:
Stress, conflicts, and medical conditions can produce a variety of unusual symptoms or conduct. It sometimes causes a pre-existing medical condition to be noticeable. Evaluating conduct and behaviour can have a significant impact on determining risk and predicting future conduct.
LGIG has considerable experience recognizing and interpreting behavioural indicators and interpreting their significance. Understanding contributing factors of potential dangerousness helps guide the selection of appropriate interventions and management strategies and enhances organizational safety and well being of all workers.